BSB50315 Diploma of Customer Engagement

Entry requirements 

There are no entry requirements for this qualification.

Pathways into the qualification 

Candidates may enter the qualification through a number of entry points including:

BSB40315 Certificate IV in Customer Engagement or other relevant qualification/s

OR

with vocational experience assisting in a range of support roles without a formal business qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

• Scheduler
  
• Subject Matter Expert/Coach
  
• Quality Assurance Coordinator or Manager
  
• Team Leader/Manager/Supervisor.
  
• This breadth of expertise would equate to the competencies required to undertake this qualification.
  
• Pathways from the qualification 
  
• After achieving this qualification candidates may undertake:
  
• BSB61015 Advanced Diploma of Leadership and Management,
  

When do you want to commence your course?
Click on the month you are interested in commencing to view the schedule of Intake Census Dates, course units, tuition fees, delivery and breakdown of your course.

Australian Salesmasters run constant start dates on a week-to-week basis and do not work to semester periods. This flexibility means that you can start your course whenever you are ready.

This course has 10 units of competency, 3 core units & 7 electives which leads to a Nationally Accredited Diploma of Customer Engagement.

What is a cluster of units?

All study units of competencies are delivered in "clusters". A cluster of units is the grouping of units that cover similar competencies and are delivered to you together for completion. This course has 4 clusters. 

Important Information:

Please note that these schedules are subject to change and are accurate as of 03/03/16. While all care is taken to provide the most up to date and accurate information, please check at the time of enrolment for the final course schedule.