SIR20216 Certificate II in Retail Services
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Job roles
Individuals with this qualification are able to perform roles, such as:
- provide product and service advice in a retail store
- sell products and services in a variety of retail settings
- work as a checkout operator
- check stock and replenish shelves
- organise and maintain work areas and displays.
- Possible job titles
- sales assistant
- customer service assistant
*Concessions and Exemptions: If you are an Aboriginal or Torres Strait Islander, a student with a disability or a Commonwealth welfare recipient,
you and your dependents may be eligible for fee exemptions or concessions when enrolling in a Smart and Skilled course.
Please contact one of our consultants on (02) 9700 9333
