This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

 

Job roles 

 

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• Customer service adviser
• Data entry operator
• General clerk
• Payroll officer
• Typist
• Word processing operator.

 

 

 

 

Pathways into the qualification

Preferred pathways for candidates considering this qualification include: BSB20120 Certificate II in Workplace Skills or other relevant qualification/s

OR with vocational experience assisting in a range of support roles without a formal business qualification.

 

 

Pathways from the qualification 

BSB40120 Certificate IV in Business, or a range of other Certificate IV qualifications.