SIR20212 Certificate II in Retail Services

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Job roles

• Individuals with this qualification are able to perform roles, such as:
• provide product and service advice in a retail store
• sell products and services in a variety of retail settings
• work as a checkout operator
• check stock and replenish shelves
• organise and maintain work areas and displays.
• Possible job titles
• sales assistant
• customer service assistant