By the end of this workshop, you will be able to:

• Define workplace diversity
• Identify the difference between stereotypes and biases
• Understand how to remove barriers and encourage diversity for yourself and your social community
• Learn to listen as well as employ effective questioning techniques
• Understand the importance of body language
• Learn how to encourage diversity in the workplace, and prevent discrimination
• Manage personal complaints
• Understand the role of a line manager when dealing with a discrimination complaint
• Understand the process an organisation must follow to receive and respond to a complaint
• Deal with a discriminatory employee

The Workshop also covers:

• Body Language
• Paraverbal Communication
• Stop Discrimination
• Anti-discrimination. Define discrimination.
• Discriminatory Terms
• Workplace Changes