By the end of this workshop, you will be able to:

• Recognise problems and understand the creative problem solving process
• Identify types of information to investigate and key questions to ask
• Ascertain the importance of correctly defining a problem
• Use four different problem definition tools
• Write solid problem statements
• Apply basic brainstorming tools to generate ideas for solutions
• Successfully utilise idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
• Assess potential solutions against criteria of cost/benefit analysis
• Perform a final analysis for successful solution selection
• Be aware of the roles that intuition and fact play in solution selection
• Understand the need to refine the shortlist and the importance of redefining it
• Successfully identify the tasks and resources required to implement the solutions
• Conduct a solutions reality check
• Conduct post solution implementation checks to celebrate successes and identify improvement

The Workshop also covers:

• Mental Blocks
• Six Step Process
• Types of Information
• The Six Thinking Hats
• Gathering Information
• Determining Where the Problem Originated