Health & Safety in the Workplace

• Understand the Company Health and Safety Plan
• Rules for all Workplaces
• Safety Committee Operations
• Hazard Identification and Control

Conflict Resolution

• Understand what conflict and effective conflict resolution means. 
• Understand all six phases of the conflict resolution process.
• Understand the five main styles of conflict resolution.

Creative Problem Solving

• Recognise problems and understand the creative problem solving process
• Identify types of information to investigate and key questions to ask
• Ascertain the importance of correctly defining a problem 

Business Writing

• Understand the function/purpose of effective Business Writing
• Utilise the tips and techniques provided here to determine an appropriate structure to use for your business artefacts in different situations.
• Be competent in proofreading and understand the techniques in improving proofreading skills.

Human Resource Management

• Describe different aspects of Human Resource Management 
• Define Human Resources Management terms
• Recruit, interview, and retain employees 

Leadership & Influence

• Understand what leadership means.
• Learn the Great Man Theory.
• Understand the Trait Theory.

Change Management

• Learn the steps necessary for preparing a change strategy
• Understand the WIIFM - the individual motivators for change
• Know the five dimensions of the ADKAR model for understanding change 

Managing Effective Meetings

• Understand the basic requirements for any meeting - agenda, invitations, roles, minutes etc.
• Utilise the tips and techniques provided here to determine an appropriate approach to use for your business meetings in different situations.

Teamwork & Team Building

• Understand the concept of a team, and how to monitor success.
• Explain the four phases of the Tuckman team development model.
• Understand the three types of teams.

Business Etiquette

Motivating Employees

Administrative Support