This qualification reflects the role of individuals working in a range of complex customer service roles.

 

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

 

Individuals would work under supervision, but may have some authority to delegate.

 

Possible job roles relevant to this qualification include:

• Customer contact agents or operators
• Customer services representatives
• Telesales representatives.

 

Pathways into the qualification 

Preferred pathway for candidates considering this qualification include:

BSB20215 - Certificate II in Customer Engagement or other relevant qualifications

OR

vocational experience assisting in a range of support roles without a formal business qualification.

 

Pathways from the qualification

BSB40315 - Certificate IV in Customer Engagement or a range of other Certificate IV qualifications.

 

 

Course fee

eLearning $1,650.00

Correspondence $1,650.00